BBB warns consumers about Affordable ATV's in Columbia

3 months 3 weeks 1 day ago Tuesday, August 13 2019 Aug 13, 2019 Tuesday, August 13, 2019 3:41:00 PM CDT August 13, 2019 in Top Stories
By: Zola Crowder, KOMU 8 Reporter
loading

COLUMBIA – The Better Business Bureau is advising consumers to use caution when doing business with Affordable ATV’s in Columbia.

A press release from BBB said consumers allege the company has sold inferior products, failed to issue refunds and provided overall poor customer service.

Due to several unanswered complaints, Affordable ATV’s now has an “F” rating, which is the lowest on BBB’s scale.

Elyssa Luebbering bought a four-wheeler for her son in November and it broke within two months. She said before it broke, the owner’s customer service was wonderful.

“From the get-go she was great, she had great customer service when we bought the four-wheeler," Luebbering said. “When things started going wrong, it steadily went downhill.”

After multiple attempts to fix the four-wheeler since January, Luebbering said the company stopped communicating with her.

“I have asked her since then what I am supposed to do and she has now stopped responding to my messages,” she said. “We are still left without a four-wheeler.”

Megan O'Gorman, the owner of Affordable ATV’s said, “The complaints listed have to do with warranty, in which we don’t have full control over the decision, the manufacturer does. The manufacturer holds the warranty and we are just the point of contact if the customer needs to utilize it.”

She said the reason for no refund, return, or exchange policy is because they cannot be responsible for how consumers operate the vehicle after it leaves the store.

“We do our best to make sure the customer is well-informed before leaving the shop, we offer them to call us if they have a problem after getting it home and we work on getting it resolved as soon as we can,” O'Gorman said.

More News

Grid
List
COLUMBIA - The search of the Lamine River for the body of Mengqi Ji Elledge entered its third consecutive... More >>
57 minutes ago Thursday, December 05 2019 Dec 5, 2019 Thursday, December 05, 2019 12:49:00 PM CST December 05, 2019 in News
JEFFERSON CITY - The Missouri State Auditor's Office announced today they will deliver to Senate Leadership at least six completed... More >>
1 hour ago Thursday, December 05 2019 Dec 5, 2019 Thursday, December 05, 2019 12:44:00 PM CST December 05, 2019 in News
COLUMBIA - The Boone County Prosecutor's Office charged a man with sodomy on Thursday after a reported sexual assault at... More >>
1 hour ago Thursday, December 05 2019 Dec 5, 2019 Thursday, December 05, 2019 12:32:56 PM CST December 05, 2019 in News
COOPER COUNTY - Missouri State Highway Patrol troopers arrested two men when they found $1.1 million worth of THC vape... More >>
3 hours ago Thursday, December 05 2019 Dec 5, 2019 Thursday, December 05, 2019 9:47:00 AM CST December 05, 2019 in News
WASHINGTON (AP) — House Speaker Nancy Pelosi announced Thursday that the House is moving forward to draft articles of impeachment... More >>
4 hours ago Thursday, December 05 2019 Dec 5, 2019 Thursday, December 05, 2019 9:38:29 AM CST December 05, 2019 in News
COLUMBIA - Columbia's search for a new fire chief is coming to a close. A community relations specialist for... More >>
11 hours ago Thursday, December 05 2019 Dec 5, 2019 Thursday, December 05, 2019 1:48:00 AM CST December 05, 2019 in News
HONOLULU (AP) - The military says a U.S. sailor shot and killed two, and wounded one at the Pearl Harbor... More >>
15 hours ago Wednesday, December 04 2019 Dec 4, 2019 Wednesday, December 04, 2019 10:04:00 PM CST December 04, 2019 in News
JEFFERSON CITY - The letter is in response to the Freedom From Religion Foundation (FFRF) calling the Cameron football team's... More >>
17 hours ago Wednesday, December 04 2019 Dec 4, 2019 Wednesday, December 04, 2019 8:31:00 PM CST December 04, 2019 in News
COOPER COUNTY - Neighbors who live near the Lamine River have watched the search for missing Columbia woman, Mengqi Ji... More >>
18 hours ago Wednesday, December 04 2019 Dec 4, 2019 Wednesday, December 04, 2019 7:17:00 PM CST December 04, 2019 in News
COLUMBIA - The victim of an attempted homicide in mid-November died in her home Friday. The Columbia Police Department... More >>
21 hours ago Wednesday, December 04 2019 Dec 4, 2019 Wednesday, December 04, 2019 4:40:00 PM CST December 04, 2019 in News
COLUMBIA – Boone County's sales tax revenue has been steadily decreasing in recent years - and homeowners in the county... More >>
22 hours ago Wednesday, December 04 2019 Dec 4, 2019 Wednesday, December 04, 2019 3:06:00 PM CST December 04, 2019 in News
ELDON - The National Alliance on Mental Illness, or NAMI, hosted the first of two community meetings on Wednesday to... More >>
23 hours ago Wednesday, December 04 2019 Dec 4, 2019 Wednesday, December 04, 2019 2:30:00 PM CST December 04, 2019 in News
COLUMBIA - Former MU football coach Barry Odom released a statement Wednesday following his termination over the weekend. In... More >>
1 day ago Wednesday, December 04 2019 Dec 4, 2019 Wednesday, December 04, 2019 10:50:00 AM CST December 04, 2019 in News
JEFFERSON CITY -- The Missouri Special Olympics will host a meeting on Wednesday in search of volunteers to be part... More >>
1 day ago Wednesday, December 04 2019 Dec 4, 2019 Wednesday, December 04, 2019 8:00:00 AM CST December 04, 2019 in News
JEFFERSON CITY - It's been almost seven months since a tornado tore through Eldon and Jefferson City, but trauma for... More >>
1 day ago Wednesday, December 04 2019 Dec 4, 2019 Wednesday, December 04, 2019 7:00:00 AM CST December 04, 2019 in News
SEDALIA — Gov. Mike Parson has a plan for more and better jobs in mid-Missouri. The governor spoke at... More >>
1 day ago Tuesday, December 03 2019 Dec 3, 2019 Tuesday, December 03, 2019 8:32:00 PM CST December 03, 2019 in News
COLUMBIA - CoMoGives passed $100,000 of donations Tuesday on the third day of the month-long fundraising campaign for nonprofits in... More >>
1 day ago Tuesday, December 03 2019 Dec 3, 2019 Tuesday, December 03, 2019 7:53:00 PM CST December 03, 2019 in News
JEFFERSON CITY - Jefferson City business owners are dealing with damaged or demolished buildings from the tornado in May. Although... More >>
1 day ago Tuesday, December 03 2019 Dec 3, 2019 Tuesday, December 03, 2019 6:07:00 PM CST December 03, 2019 in News
Columbia, MO
Broken Clouds 58°
2pm 57°
3pm 59°
4pm 56°
5pm 53°